Terms of Service شروط الخدمة

1. Acceptance of Terms

By creating an account or using the CAB Jordan application ("the App"), you agree to these Terms of Service ("Terms"), our Privacy Policy, and — if you are a Driver — the Driver Agreement. If you do not agree, you may not use the App.

You must be at least 18 years old to use the App. By accepting these Terms, you confirm that you are 18 or older.

2. The Service

CAB Jordan ("CAB", "we", "us") operates a digital marketplace that connects independent transportation providers ("Drivers") with passengers ("Riders") in the Hashemite Kingdom of Jordan.

The App is currently available in Amman, Jordan. Service availability may vary by area and time of day.

3. Accounts

To use the App you must register an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

You may not:

• Create multiple accounts for yourself
• Use someone else's account or share your credentials
• Provide false, misleading, or outdated information
• Register on behalf of another person without their consent

We may suspend or terminate accounts that violate these Terms, at our discretion and without prior notice where the violation is serious.

4. Fares and Payment

4.1 Payment method

All rides are paid in cash to the Driver upon completion of the ride. Card payments and digital wallet payments are not available at this time. The fare displayed in the App at the time of booking is the fare you will pay, except where surge pricing applies.

4.2 Surge pricing

During periods of high demand, fares may be multiplied by a surge factor of up to 3.0×. The surge multiplier is always shown clearly before you confirm a booking. By confirming, you accept the surged fare.

4.3 Cancellation fees

If you cancel a ride after a Driver has been assigned and is already en route, a cancellation fee may apply. Any cancellation fee is added to the fare of your next ride — it is not charged separately or online. See our Cancellation Policy for full details.

4.4 Receipts

A ride summary is available in the App after every completed trip. Receipts may also be sent to your registered phone number.

4.5 Platform commission

CAB charges Drivers a commission on each completed ride. The commission rate is communicated to Drivers in the Driver Agreement. Riders are not charged any platform fee above the quoted fare.

5. Rider Responsibilities

When using the App as a Rider, you agree to:

• Provide accurate pickup and destination information
• Be present at the pickup location at the agreed time
• Treat the Driver and their vehicle with respect
• Pay the displayed fare in cash upon arrival at your destination
• Not request rides for illegal, dangerous, or prohibited purposes
• Not transport prohibited items including firearms, hazardous materials, or illegal substances
• Not engage in harassment, abuse, or threatening behaviour toward Drivers

You acknowledge that you choose to use the transportation services provided by independent Drivers. CAB is not responsible for losses or injuries caused by Drivers, third parties, road conditions, or events outside our control.

6. Safety

CAB provides safety features in the App, including:

• SOS button — hold for 3 seconds to trigger an emergency alert that calls 911, sends your location to your emergency contact, and alerts the CAB safety team
• Trip sharing — share your live trip details with a trusted contact
• Incident reporting — report issues directly from the App at any time

7. Driver Conduct

Drivers accepted onto the CAB platform have agreed to the Driver Agreement, which includes requirements for valid licences, roadworthy vehicles, and professional conduct. CAB may remove Drivers from the platform for conduct violations. You can report driver behaviour issues via the in-app reporting feature or by emailing support@cab.app.

8. Prohibited Uses

You may not use the App to:

• Violate any applicable law or regulation
• Defraud CAB or other users
• Reverse-engineer, scrape, or attempt to extract our source code or data
• Introduce malware, viruses, or disruptive code
• Circumvent safety or verification features
• Create accounts with false identities or documents

9. Privacy

Our collection and use of your personal data is described in our Privacy Policy, which complies with Jordan's Personal Data Protection Law of 2023. By using the App, you consent to the data practices described in that Policy.

10. Intellectual Property

The App, including its design, content, features, trademarks, and functionality, is owned by CAB Jordan and protected under Jordanian and international intellectual property laws. You may not copy, modify, distribute, or create derivative works based on the App without our express written permission.

11. Limitation of Liability

To the maximum extent permitted by Jordanian law, CAB and its officers, employees, and affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the App, including loss of profits, data, or goodwill.

12. Indemnification

You agree to indemnify and hold CAB harmless from any claims, damages, fines, or expenses (including legal fees) arising from your use of the App or your violation of these Terms.

13. Dispute Resolution

13.1 Governing law

These Terms are governed exclusively by the laws of the Hashemite Kingdom of Jordan.

13.2 Informal resolution first

Before initiating any formal dispute, you agree to contact us at support@cab.app and give us a reasonable opportunity to resolve the matter informally.

13.3 Jurisdiction

Any unresolved disputes shall be submitted to the exclusive jurisdiction of the competent courts of the Hashemite Kingdom of Jordan.

14. Account Termination

You may delete your account at any time from within the App. Account deletion requests are subject to a 30-day cooling-off period during which you may cancel the deletion. After this period, your personal data is anonymised and your account is permanently closed. Financial records are retained as required by Jordanian tax law. See our Account Deletion page for full details.

We may terminate or suspend your account at any time for violation of these Terms, with or without prior notice depending on the severity of the violation.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated via in-app notification. Continued use of the App after the effective date of changes constitutes your acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be modified to the minimum extent necessary, or severed if modification is not possible. The remaining provisions will remain in full force and effect.