Delete Your Account حذف حسابك

How to Request Account Deletion

Option 1 — Delete from within the App (recommended)

The fastest way to request deletion is directly through the CAB app:

1. Open the CAB app and sign in to your account
2. Go to Profile → Settings → Account
3. Tap "Delete Account"
4. Read the confirmation notice and tap "Confirm Deletion"

Your 30-day cooling-off period begins immediately. You will receive a confirmation notification to your registered phone number.

Option 2 — Request via email

If you cannot access the app, email us from your registered address or phone number with the subject line "Account Deletion Request":

📧 support@cab.app

Include your registered phone number or email address so we can locate your account. We will process your request within 5 business days and send you a confirmation.

The 30-Day Cooling-Off Period

After you submit a deletion request, your account enters a 30-day cooling-off period before permanent deletion occurs. During this time:

• Your account is deactivated — you cannot log in, request rides, or be matched with riders
• Your data is not yet deleted — this gives you a chance to change your mind
• You can cancel the deletion at any time by contacting us at support@cab.app before the 30 days are up

What Gets Deleted

Once the 30-day cooling-off period ends, your personal data is permanently anonymised or erased. Specifically, the following is removed:

• Your name, phone number, and email address
• Your profile photo
• Your saved places (home, work, favourites)
• Your device push notification tokens
• Driver-specific documents (if applicable): national ID, driving licence, vehicle documents
• Your account credentials and login history

What Is Retained (and Why)

Some data must be kept after deletion for legal and safety reasons. Retained data is anonymised — it cannot be linked back to you personally — except where the law requires identifiable records.

Your ride history and financial records are anonymised — the amounts and timestamps are retained, but all identifying information (name, phone, device IDs) is permanently removed.

Data Export Before You Delete

Under Jordan's Personal Data Protection Law of 2023, you have the right to receive a copy of your personal data before deletion. To request a data export:

• Email support@cab.app with subject "Data Export Request"
• We will provide your data in a machine-readable format within 30 days

Drivers: Additional Considerations

If you are registered as a Driver, deleting your account also removes your driver profile, vehicle records, and earnings history. Please ensure any outstanding matters (active rides, unresolved disputes, pending payouts) are resolved before requesting deletion. Contact support@cab.app if you need assistance.